Got questions?
If you’ve got a question, we’re here to make sure you find the answer.
Need help with your order, a product or something else in the world of O2? Get the answers you need in our useful help and support pages, or give us a call.
Login to your My O2
Already an Account?
If you’ve got a Pay Monthly account then we’ve auto registered you.
Already a customer?
If you’re a Pay As You Go customer we have a really good offers just some of the benefits of registering:
- Check your usage and remaining credit
- Set up new topups
- Manage Rewards
You can register to access your account here, whatever network you’re on just sign in.
Help and support
Find answers to any questions you might have.
Mobile deals
Check your data, view your bill, see upgrade options and more.
Network Coverage
Check for coverage and any network problems in your area.
You might be able to find your answer online. Take a look at some of our help articles to see if they have the information or solution you need.
Worried about paying your bill? Learn about payment support.
Bill higher than expected? Read about what those extra charges might be.
Need to check your bill? Find out how to view your bill online.
Looking for a new device? Browse Pay Monthly phones
Want to see our sim only deals? Browse Pay Monthly sims
For any other Pay Monthly questions, check our help articles.
We’re always improving security. So we’re introducing Automatic Security Verification software, to check we’re talking to you. We’ll ask you for your security answer before you speak to us. And if you don’t have one yet, or can’t remember your answer, we’ll help you set it up.
You can set up your security answer online, before you speak to us. Just sign in to the My O2 app and go to Settings, then Security and Privacy, then Change security question.
You might be able to find your answer online. Take a look at some of our help articles to see if they have the information or solution you need.
Want to keep an eye on your usage? See how to check your balance.
Running low on credit? Find out how to top up your phone.
Got a question about Big Bundles or UK & International Bundles? Read about Pay As You Go bundles.
Want a new SIM? Browse our Pay As You Go SIMs.
For any other Pay As You Go questions, check our Pay As You Go help articles.
We’re always improving security. So we’re introducing Automatic Security Verification software, to check we’re talking to you. We’ll ask you for your security answer before you speak to us. And if you don’t have one yet, or can’t remember your answer, we’ll help you set it up.
You can set up your security answer online, before you speak to us. Just sign in to the My Mobil Deal app and go to Settings, then Security and Privacy, then Change security question.
You might be able to find your answer online. Take a look at some of our help articles to see if they have the information or solution you need.
Got a question about Mobil Deal Business or your account? Browse our business help articles.
Looking to place an order? Visit our business shop.
Need to get in touch with Mobil Deal Business urgently? Find the right number to call.
We’re always improving security. So we’re introducing Automatic Security Verification software, to check we’re talking to you. We’ll ask you for your account password before you speak to us. And if you don’t have one yet, or can’t remember your answer, we’ll help you set it up.
Mobile Broadband Customer Service
If you’re an Mobil Deal mobile customer, please call your normal Customer Service number. You’ll find this in the Pay Monthly, Pay As You Go or Business sections above.
If you’re not an Mobil Deal Mobile customer, please choose one of the numbers below:
Pay Monthly Mobile Broadband: 08081694902
Pay As You Go Mobile Broadband: 08081694902
Business Mobile Broadband: 08081694902
You might be able to find your answer online. Take a look at some of our help articles to see if they have the information or solution you need.
New to Mobil Deal? Visit our shop.
Already with Mobil Deal? See your upgrade options.
Business customer? Visit our business shop.
We no longer sell travel insurance to new customers, but if you have an existing policy don’t worry, you’re still covered. If you need medical assistance, or to make a claim, here are the numbers to use.
24-hour Emergency Services:
+44 08081694902 when calling from outside the UK.
08081694902 when calling from within the UK.
Claims:
08081694902 Lines open Monday-Friday, 8am-6pm.
If you have any questions about your policy, please call Customer Service: 08081694902. Lines open Monday-Friday, 9am-5pm.
Here’s the address, if you’d rather drop us a line:
Mobil Deal Correspondence Team
PO BOX 694
Winchester
SO23 5AP
Other ways to find answers
Visit My Mobile Deal
Manage your account, see your bill, check your upgrade date and more.
Ask the community
Get the answers to your questions from our O2 Community.
Account and billing
How to manage your account and understand your bill.
Not happy about something?
Tell us what’s gone wrong and we’ll try to make things better.
See how to make a complaint, or take a look at our Customer Complaints Code.